Terms of hire

Conditions

The minimum stay in bookings made through nekaBOOKINGS is 2 nights, except during Easter week and on working days falling between public holidays, which will be 3 or 4 nights, depending on the number of days of public holiday or as defined by the accommodation.

At nekaBookings all accommodation has the option of establishing a minimum number of nights at different times of the year.

In the event of bookings made within 72 hours of check-in, the client must pay the entire amount when making the booking, except in establishments which do not accept advance payments. When the booking is made in person at Nekatur offices, payment may be in cash, by bank transfer to the account number of the property owner or by bankcard in order for the owner to charge the amount to it or use it as guarantee of payment, in line with the particular terms and conditions of the accommodation establishment.

Bookings must be made at least 48 hours before check-in time.

The booking will not be effective until advance payment is completed in line with the conditions stipulated by each establishment and confirmation of the booking is received from the booking office.Payment of the deposit must be made using one of the forms of payment accepted by the establishment; in the event of transfer to the account held by Nekabooking, the transaction must show the name of the person who made the pre-booking. The outstanding amount must be paid to the owner or manager of the property upon presentation of the invoice.

Whenever a bankcard is accepted as guarantee of payment, the establishment shall, in the event of cancellation, be entitled to charge a percentage of the advance payment to the card, as set out in legislation.

The following deposit will be required (percentage of the total booking):

• 1 night or extended booking: 100% of all services booked.
• 2 day stays or longer: 50% of all services booked.
• Check-in within less than 72 hours: 100% of all services booked.

Failure to complete payment of the deposit, whenever so required, within the established deadline (48 hours) will lead to the pre-booking expiring and being cancelled.

The remainder of the booking will be paid directly at the accommodation at the end of the stay or at the beginning (if indicated as such in the accommodation's internal rules).

The customer is completely and solely responsible for correctly declaring the total number of persons occupying the accommodation. The owner or NEKABOOKING may legally refuse entry to, or evict, any person who has not been declared.

Whenever the accommodation establishment allows pets, it is incumbent upon the client to correctly state the number of animals staying. The owner or NEKABOOKING is legally entitled to refuse entry or have removed any animals which have not been correctly declared.

In the reservations made by Nekabooking, only services included in the pre-booking document sent to the client will be applicable. Other services for that accommodation, published on the Nekatur web page, may be applied, if appropriate. Nekatur is not responsible for the implementation of these services.

The customer is subject to the uses and regulations - particularly any internal procedural rules - of the individual accommodation whose services are to be enjoyed or contracted.The customer is responsible for the accommodation occupied and its contents. He or she must take care of it and leave it clean and tidy. The customer will be responsible for paying the costs of any damages incurred.

In particular, the customer will refrain from activities that may cause harm or discomfort to other tourists or anyone else who may be affected.

Upon presentation of the bill or other document, the customer must pay the full price of the services reserved. Any claim or complaint does not justify a reduction in this payment.Personal data provided for this service will be treated in accordance with the Privacy and Data Protection Policy.

Changing your reservation

An extension to the stay is possible, providing the accommodation is available. If so, the price to be paid is recalculated according to the current rates. The new reservation is confirmed once the requested advance is paid.

If the owner agrees, a change to the dates can be negotiated. Under no circumstances, will any possible reduction in the reserved days be granted.

If a customer is not satisfied with the service offered, he or she must contact the owner as soon as possible or, failing that, our office. This makes it possible to clarify certain things during their stay.