Nekatur Services

Promotion

• We have an attractive, well-positioned website. If you search for the terms “Basque Country rural accommodation”, “Basque Country agrotourism establishment”, “Basque Country country house” or “Basque Country rural apartment”, you will see that we appear at the top of Google.
• We use all communication channels, including mass media, social networks and email marketing, and continually invest in advertising.
• We publish promotional materials such as maps and videos on an annual basis, which we take to fairs and events both nationally and abroad.
• We take part in events and fairs, and undertake a range of actions to maximise our association's impact and reach.

Sales

• We sell directly through the website, offering detailed information about your accommodation and the option to make a booking.
• We assist guests via phone, chat and email to resolve any doubts they may have when making a booking with you. We answer all queries in the client's own language.
• We offer an application that allows you to configure how and when your accommodation is available to visitors by selecting the types of bookings you wish to receive.
• We market your establishment and enhance it through additional activities, creating more appealing proposals for our visitors.

Personalised advice

• Everyone in the accommodation sector will at some point experience moments such as opening their accommodation, dealing with regulatory changes or overcoming delicate situations. We offer personalised advice to address and resolve any challenges you may face.
• Our affiliates highly value the information we provide about grants and subsidies they can apply for, as we guide and accompany them through the application process.

Technological tools

We provide access to all the technological tools needed to manage your establishment in accordance with regulations, including:

• Nekagest, comprehensive accommodation management programme:
• Prepare quotes and invoices with Ticketbai.
• Draft guest check-in and check-out forms as required by the Tourism Department.
• Client database.
• Register visitors and submit information to the police.
• Send data to Eustat and the National Statistics Institute.
• Online check-in tool.
• Tool to request partial or full payment from guests.
• Etc.
• Nekaescan APP, an app to scan identity documents for the police, create records for the Tourism Department, manage bookings, etc.
• Channel Manager, a tool to manage availability, seasons, prices and minimum nights for sale from a single point on a range of different websites.
• Booking engine for your own website.

Savings and discounts

• We study and select the best suppliers, negotiate favourable conditions and rates, and provide services to affiliated establishments, including electricity and gas contracts and insurance policies.
• Your fee includes free access to technological tools, including: Nekagest APP management programme, and a Booking Engine for your own website.
• We collectively negotiate discounts for access to a range of tourist attractions in the Basque Country, so you can offer them to your guests and increase their satisfaction.

Training

• Another highly valued area is our continuous improvement through training. We promote the implementation of the ecotourism label and sustainable practices or best management practice systems.
• We organise learning visits and courses on demand, always based on affiliates' requirements.

We defend your rights and interests

• We act as intermediaries with organisations such as the Basque Government, the Provincial Councils and various institutions, promoting collaboration with regional tourism bodies and other relevant organisations to work cohesively on tourism development projects and plans.
• We take part in working groups on regulatory changes impacting the sector, and seek support to help assist our activities.