Bookings info

"NEKABOOKING", from Nekatur, offers users rural tourism accommodation in the Basque Country. Choose the features you want, and offers users handling of the booking at no additional cost at association accommodation.

How to make a booking with Nekabooking

• Via our Website:

  You can search for availability according to the features you want using 'accommodation search' located on the right of the "home" page. The result will show all accommodation available in line with the characteristics requested, allowing you to make a booking.

  By entering "NEKABOOKING" on the right of the “home” page.

  From the accommodation data card. Access by clicking on the identification under the name "nekaBookings".

• By Telephone on 943 32 70 90
• Free via Skype Call now.
• By e-mail: erreserbak@nekatur.net.
• By filling in the form: Open the form.

Pricing policy

Under no circumstances will the customer be charged any amount other than that agreed via the Nekatur booking service.

• More details with current prices are shown on each accommodation information sheet.
• All prices include VAT (10%) unless otherwise indicated in the accommodation details or by nekaBookings.
• The price types and definitions are shown below:
• Day rate: price of one night in the accommodation.
• Weekend rates: staying from Friday to Sunday, ie 2 nights.
• Weekly rates: a stay of 7 consecutive nights.

Procedure

1. Once the customer has shown interest in booking "Nekabooking" accommodation, the contact details and booking characteristics are requested, after which the cost is given.
2. The pre-booking will be confirmed within 24 hours of the customer agreeing to the accommodation cost.
3. When “Nekabooking” has confirmed the pre-booking with the owner, it will use one of the means of contact provided by the client in order to give information on the form of advance payment. This process may vary depending on the method stipulated by the owner for advance payment. The forms of advance payment accepted by the accommodation establishment may be one or more of the following:
• When payment is received by Nekabooking, it will send the customer detailed confirmation of the reservation along with other any other documents required (internal rules, etc). Until this occurs, the reservation is not confirmed.
• The reservation is guaranteed until 8 pm on the day of arrival. After this time, the reservation will be considered cancelled (unless prior notice has been given). The customer will lose the reservation as well as the right to any refund.

• The enjoyment of the accommodation and the services booked through "Nekabooking" will last until the date agreed by both parties. Any extension or reduction of this period must be agreed with “Nekabooking”.

  Should the owner not accept advance payments, the booking shall be completed as soon as availability is confirmed by the accommodation establishment.

  The deadline to make the deposit (in those establishments which so require) is 48 hours from the time of receipt by Nekabooking of confirmation of the pre-booking. Whenever advance payment is required, the name of the person who made the booking must be shown in the transaction. To speed up the booking confirmation process, proof of payment can be sent to Nekatur by email (erreserbak@nekatur.net) or fax (943.32.67.00). Any bank fees charged for the transfer shall always be paid for by the client and never by the owner of the property.

  Some accommodation establishments offer online booking through Nekabooking. In this case booking is confirmed once the card details have been entered.